FREQUENTLY ASKED QUESTIONS
Most frequent questions and answers
Our lead times are as short as 3 weeks.
Our USA-made line of PVC Shutters is the perfect solution when you’re rushed for time. We have a full factory here in Southern California, and our line of custom-made PVC Shutters is ready to be installed in 2 weeks! All PVC Shutters come fully reinforced with an industry-leading aluminum insert to prevent any sort of warping or bowing so you don’t have to worry about losing quality when you choose to order our express Shutters!
Absolutely! All of our products are custom made, fit for your specific window needs. Any shape window, we guarantee that we can make it happen!
Yes, of course! Unfortunately, the showroom is temporarily closed due to renovations at our new location at 20914 Bake Parkway #110, Lake Forest, CA 92630.
We gladly welcome anyone who is interested in our products to check out our virtual showroom in the meantime!
We know all window covering products are an investment and we want to be sure you’re fully satisfied with our product. (Although, we can assure that you won’t be disappointed!) Please feel free to contact use with any questions you have or to schedule a free in-home consultation.
Once the showroom is reopened, we recommend calling to set up an appointment so that we can ensure one of our well-trained staff members is here to walk you through all products and address any questions you might have.
We offer a limited lifetime warranty on all our products and a lifetime warranty on all hardware.
We have factories located in China, Korea and the United States. We source multiple factories to better help our customers in giving them options with finding what fits their budget. We use top quality material for our wood and polyvinyl range of shutters, high quality paint and stain for all finishes and we invest in the all around best manufacturing machinery so that your orders are produced at the highest quality.
Our manufacturing team works hard to ensure that everything you order is everything you want. No order goes into production without a detailed CAD diagram being sent for approval first. If you feel hesitant about your order and need to visualize it prior to production-we are more than happy to send you a final drawing of your order. As promised, everything made through us is controlled by you (the customer) so we won’t begin production on any order until you feel comfortable with how it looks!
We gladly welcome custom colors! After all, these are your personalized shutters-you should be able to make them however you want. All we require from you is a physical color sample of your desired color. From there, we mail it to our manufacturing team who then does a close color match. Then, we send you the final color sample for your approval (just to ensure that you like what you see). As always, nothing goes into production until we get your approval.
*Please advise that there is a custom color match fee that will be applied.
*Orders with custom color will take about a week longer to manufacture given that our manufacturing team needs some time to put together a color match for your reference
Leave us your info! Or simply shoot us an email or give us a call and we’ll be happy to schedule for one of our representatives to go out to your home for a measure! Additionally, if you already have your rough measurements ready to go, we are more than happy to give you a rough quote over the phone or via email!
*Please advise that pricing may vary slightly between quotes and the actual dimensions of each window. But the price we provide is a very close figure. No surprises and hidden fees, we promise!
A week before your product arrives here at our location, one of our team members will give you a call to schedule the best time for us to come install. All you need to do is let us know the best date and time. We ask is that if you wish to cancel your appointment to reschedule, please allow us 48-72 hours notice.
*Sunday installation dates are not available.
We require each of our customers to sign a confirmation page, stating that all of our final measurements and specs are in accordance with what you want. Aside from your signature, we do ask for a 50% deposit upon confirming your order. The remaining 50% can be paid off after we are done installing your custom window coverings!
We accept Cash, Check, PayPal, Visa, MasterCard and Discover.
*If you cannot commit to the full 50% deposit, please reach out and let us know. We know it can get pricey which is why we’re here to help in whatever way we can!